Shipping policy
SHIPPING POLICY
Processing Time All orders are processed within 2–5 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
- Domestic: 5–10 business days
- International: 10–21 business days
Shipping times are estimates and may vary depending on your location and customs processing.
Shipping Rates Shipping rates are calculated at checkout based on your location and order weight.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Customs & Duties International orders may be subject to customs fees and import duties, which are the responsibility of the customer. Velmora is not responsible for delays caused by customs.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at shpvelmora@gmail.com within 7 days of the expected delivery date.